1. TATA Consultancy Services (TCS)
2021-2024
a. DIGITATE: UX Design/UX Research, 3D Modelling, UI Design, Consultant
2021-2024
My Responsibilities:
- Design and model objects in Blender for mixed reality use cases for enterprise IT monitoring
- Design and build HoloLens scene environments in Blender
- Using the timeline animator in Blender, I was able to simulate the user journey and showcase the app as if a user was controlling it
- Using Substance Painter, I textured the models and exported the texture maps to be used in Unity
- Once everything looked good in Blender, I did a quick test of the models, textures and materials in Unity
- Applied mixed reality design principles and methodologies by using Microsoft's Mixed Reality Toolkit (MRTK) and various other research available on the web
- Built various mixed reality and 3D web applications for AIOps, Business Health Management, ERPOPS and IDOCS, Maps, and more
- Created design documentation including design documents, user flows, user journeys, competitor analysis, research documents, and more to keep a knowledge library of the decisions and new methods and principles that I have learned
- Took various courses on Udemy, LinkedIn Learning, and iEvolve to develop my professional and technical skills. I also was able to acquire my AWS Cloud Practitioner Certification
- Did some 2D mock-ups in Blender for the Incident Watch environment in Ignio.
- Started to use Figma to design for the Ignio web app and created prototypes for the Ignio Proxy Cluster manager as well as a trouble ticket page for the Ignio Proxy Cluster
- Overall I participated in 8 different projects that aimed to help large enterprises monitor their IT environment, using my design expertise, creative problem solving and maintaining a positive attitude I was able to build applications and web environments across various different technologies that achieved business goals and helped users in their experience while using the platform
Project and Experience Breakdown:
Immersive AIOps
My first professional project in my career I got to use the Microsoft HoloLens to build a mixed reality application for Ignio's AIOps. This was an AI application that would monitor, heal, and inform enterprise IT teams about the health of the IT infrastructure. Using agile methodology, this app went through various iterations of objects before coming up with the final version. When I was hired I was presented with a few webpage's and some previous images but ultimately it was my job to design the objects, create the user flows, and design interactions all following mixed reality and HoloLens design patterns.
Since we were working with the HoloLens we were constantly thinking about how these objects would look in the real world and I wanted to model objects that would seem familiar to your average person. One of the main models that we came up with was a heatmap globe to visually show incident categories(aggregated, suppressed, resolved, etc). On this heatmap different pins would populate and rise at different heights to show the different types (Tomcat, URL Down, Java, etc) of incidents that would arise. We also had a timeline view would show updated incidents that arose in the previous 15 minute window.
Business Health Management:
The next big project I got to work on was making a HoloLens application for the Business Health Management (BHM) environment of the Ignio platform. After working with the HoloLens for a few months I was able to build a full experience of a user that is reviewing the details of their retail stores. Working on this project my focus was on 3 things, creating an immersive environment, having interesting interactions, all while displaying relative information to the user for their analysis. We started by reviewing the BHM environment
360 Degree Dashboard: *To be edited*
ERPOps & iDocs Dashboards: *To be edited*
Immersive Maps: *To be edited*
Probably the biggest project I did at Digitate was the 3D Immersive Maps. I was tasked with taking the Maps blueprint and make it into a 3D web application.
Ignio Store: *To be edited*
Proxy Agent: *To be edited*
Proxy Agent Trouble Tickets: *To be edited*
Training and Development:
Working for TCS gave me access to career development courses on various platforms like Udemy, LinkedIn Learning, and iEvolve. Through these I took courses, exams, and more about various topics. Some were for basic employee training like how to behave in the workplace, how to handle sensitive data, and how to use Digitate's software. During down time though I was always learning, taking courses to learn things like Python, Angular, I got my AWS Cloud Practitioner Certification, and more.
*Images and Videos disclaimer:
I was not able to email and download all of my work from my work laptop due to security restrictions within TCS's guidelines so the images and videos I do have are from the earlier projects I did when I first started at Digitate. Some of them are early mock-ups of how the app started before the final product.
b. KPMG: UX Design, UI Design, Consultant
Aug 2024 - Oct 2024
My Responsibilities:
- Used Figma to create mock-ups of the KPMG Clara Audit platform to design a modern user experience
- Modernized web-pages with the most current design practices and standards to create a more consistent and intuitive experience
- Created a design system of various elements including icons,text, tables, navigation, and more to standardize aesthetic and to maintain a consistent design throughout the platform
- Worked in an agile environment to iteratively create mockups with frequent meetings during the week to stay on track with and meet business goals
- Drove user centered design solutions through development
- Modernized web-pages with the most current design practices and standards to create a more consistent and intuitive experience
- Created a design system of various elements including icons,text, tables, navigation, and more to standardize aesthetic and to maintain a consistent design throughout the platform
- Worked in an agile environment to iteratively create mockups with frequent meetings during the week to stay on track with and meet business goals
- Drove user centered design solutions through development
TL;NR:
Redesigned KPMG's Clara Audit platform using Figma to modernize the user experience, improve usability, and align with KPMG's branding. Key changes included replacing tiles with widgets for a more intuitive home screen, overhauling navigation with a left-nav bar, and enhancing site settings and tile management for improved user control. Focused on accessibility, feedback, and streamlined workflows to create a cohesive, user-centered platform for Fortune 500 clients.
Summary of Issues:
KPMG has this audit platform that is used by fortune 500 companies and the concept they came up with is great. The platform provides 2 way communication between the KPMG audit team and the client team. Clients can upload documents that are necessary and documents requested by the KPMG team and the KPMG team will provided the audit and feedback. Also, news and updates from KPMG and dashboards to see the progress on the audits. The issues this platform had stem from a lack of usability, redundant user flows, and a lack of visual identity that coincided with KPMG's branding.
My first impression upon seeing the platform was that this was a site made for Microsoft, not KPMG. The current user flow had the user going in circles because once you finished work in one area users had to go back to the start of the flow (tile screen) and pick a new tile. Site set up was a mess because there were various different steps that were all separated from one another and with little guidance on screen, users struggled just set up their workspace. Visually speaking the site looked outdated and inconsistent with KPMG's identity. Everything was flat and lacked substance and just made me feel sad looking at it.
Evolving the platform:
Home Screen:
I started off creating mock-ups for the home page, because I wanted to decide what the user would see when they first logged in after site set up and how it would look. I got rid of the tile concept and switched to a widget design. This way users would be able to see data on their audit right away and get a little preview of information before clicking a widget to view the full dashboard for that widget this also allows for more customization leading to increased engagement. This changed the experience immensely because now instead of seeing the tiles and questioning the function of a tile. Users will see the data right away and instead of picking a tile based on your questions the user is making a decision based on what they feel will be most important to them. The look and feel changed from something confusing and overwhelming to a more structured, information based display. This will lead to users feeling more confident in their actions because users do not have to guess about what they are doing on the platform, the platform will tell the users what they are doing.
Navigation:
Navigating the platform was one of the biggest pain points in client feedback. To resolve this, I completely changed how users navigate the platform. I took all the tiles and placed them into a left-nav bar so that they are present and available at all times and users can freely change what tile they are viewing with one click. This changed the user flow to a more interconnected experience. Before users had to go back to the home page that showed all the tiles creating a redundant loop. This made users feel like once they finished a task or viewing a tile they had to go back to the start of the flow and do it all again in another tile. Instead, changing to a left nav bar system allows the user to move from one tile to the next with no interruption in the flow. This change puts the user in charge of where they are going and allows them to feel in control of their experience.
Site Settings and Tile Manager:
The site settings page while it is just a menu of buttons to access to different settings it still needs to look nice and feel natural. The previous look and aesthetic was really basic and flat. To correct this I changed the look of the buttons to a square with rounded corners, and aligned them in this number pad formation. This layout is familiar to all business professionals so they would instantly feel comfortable scanning the page and interacting with it. I also added hover states to the buttons so the user had some feedback to what they were doing.
The tile manager page got a complete overhaul as well. Before the redesign the user would drag and drop tiles from a disabled section to a enabled section. The problem was that this left no room for any information for the user to make a decision, and based on feedback users were confused about what tiles to enable. The redesign now allows users to make informed decisions about what tiles they are using. The tiles are now layed out and categorized by the core features of the platform users can even create custom tiles from here. Users can click the details button next to the name and a slide comes in with all the details connected to that tile, users have the ability to enable tiles, edit some of the settings and even edit permissions, if they have that capability, all from this slide in. Another version of this page was created showing the tiles a little bit larger with a one-line description underneath the name and button.
Usability and Accessibility:
Before the redesign the site's usability and accessibility abilities were very minimal. There were many interactions and instances where there was no feedback to the user, placement of certain objects was weird and unconventional, and there was only one direct path to every feature. This made the process difficult and frustrating resulting in users only using the site for their roles purpose when they could be doing a lot more. To address this I standardized pages to follow a more natural reading order, made it so everything that is clickable gets a highlight and a hover, added a quick actions button so users can access the most frequently used parts of platform more quickly, overhauled the aesthetics, design, and user flows to make the site easier to use and so users spend more time on the site learning about all its capabilities.
"Prepared By Client" Tile:
The "Prepared By Client" tile was the most important tile/feature for the client team to use. This is where clients would upload documents, make different requests and see data on their audit. Being that this page was going to be used the most frequently by clients this was a key area that needed to be redesigned. Content wise this page did not need to be changed much but the format of the page and the interactions was not as effective as it could have been. I reduced the white space on the page by over 50%, consolidated the filters into a more orderly way, reformatted the slide-ins so that they are easier to read, I also changed the graph and summary sections to be easier to read and understand. I reduced the amount of scrolling the user has to do by 100% more or less depending on how many requests are in the table but before this redesign most of the information was "below the fold" so I adjusted everything so that users only scroll when the table goes below the fold.
